Managed services are services provided to a company or organization by a third
party that shift
the responsibility for specific processes, functions, and operations from that company to the
third party. While
managed services apply to several activities, they frequently refer to IT solutions, offering a
proactive approach
to modernizing business operations by making them cloud-ready and future-proof.
Managed services give companies the time needed to focus on their core competencies without the
burden of managing IT
operations in-house. Outsourcing IT services maximizes your business's efficiency, providing
peace of mind and
knowing that you are in the capable hands of a team of experts.
MSPs deliver a comprehensive service wrap for new and existing environments, from network
management and data backup
to cybersecurity and a managed cloud computing platform. Managed services are designed to
optimize your business
performance, providing the critical IT support needed to thrive in a competitive market.
Learn more in our detailed guide exploring what a managed
service provider is and what they can do for you.
Managed services have become increasingly popular as organizations recognize the benefits of
outsourcing their IT
needs to specialists.
In a recent study by
Gartner, the global managed services market is expected to reach $393.72 billion by 2028.
The report attributes this growth to several factors, including:
The increasing complexity of IT infrastructures
Growing demand for cloud computing
Need for improved business security
Scarcity of skilled IT professionals
The Shift Towards Multi-Cloud and Hybrid Cloud Environments
Businesses no longer rely solely on a single cloud provider. Instead, they are
adopting
multi-cloud and hybrid cloud
environments to optimize their business operations, improve resilience to downtime and gain a
competitive edge.
This shift enables organizations to leverage the strengths of multiple cloud platforms and
utilize various managed
services from each provider.
All providers have distinctive advantages, and a multi-cloud strategy empowers you to
cherry-pick the managed
services appropriate to your business.
Likewise, hybrid cloud environments balance on-premises infrastructure and public cloud
resources. As a result,
hybrid is perfect for organizations
that need to control sensitive data while utilizing the cloud's scalability, agility, and
powerful computing.
The Growing Demand for Remote Work and Collaboration Solutions
The COVID-19 pandemic accelerated the demand for remote working and
collaboration solutions, and
this can be evidenced when
you consider how many of us still work from home today. As a result, businesses now offer hybrid
working as a unique
selling point for job vacancies,
resulting in enterprises looking for an effective way to communicate and collaborate among their
teams
seamlessly.
Remote work solutions, such as video conferencing, project management tools, and virtual
collaboration platforms,
have become essential for maintaining productivity and fostering teamwork in a distributed work
environment.
These tools facilitate real-time communication, file sharing, and employee engagement, ensuring
everyone can
collaborate effectively regardless of location.
The Growing Role of Artificial Intelligence and Automation
Artificial Intelligence (AI) and automation are transforming industries across
the board.
Organizations leverage AI and automation
technologies to streamline processes, improve efficiency, and drive innovation.
AI-powered solutions can analyze vast amounts of data, provide valuable insights, and automate
repetitive tasks,
enabling businesses to make data-driven
decisions and allocate resources more effectively. From chatbots and virtual assistants to
machine learning
algorithms and predictive analytics,
AI and automation are revolutionizing how businesses operate, enhancing customer experiences,
and optimizing
workflows.
Managed service providers enable you to embrace these trends, empower organizations to stay ahead
in a rapidly evolving working environment, and unlock new opportunities for growth and success.
Arguably, financial benefits are the most crucial aspect of managed services.
Of course, you still
have to pay for your services;
however, by outsourcing IT operations, organizations can eliminate the need for costly in-house
IT infrastructure
and personnel.
Purchasing servers and infrastructure is expensive; hardware costs are astronomical, and
maintenance contracts
typically cost thousands of
dollars per server. Also, remember that IT salaries are some of the highest in the market,
especially if you want
the best hires.
MSPs negate these problems by offering flexible and affordable pricing models, allowing
businesses to pay on-demand
for only the services
they need without any upfront investments or unexpected costs.
The financial benefits are clear; leveraging the MSP's professional expertise, utilizing the
extensive computing
resources,
and gaining access to the latest cutting-edge technologies and skilled professionals is
priceless.
MSPs can also optimize any existing IT systems, helping you streamline operations and identify
additional areas where
cost savings can be achieved.
Add the ability to monitor and maintain the infrastructure proactively, reducing the risk of
costly downtime and
unexpected repairs; outsourcing is a compelling option.
Improved Risk Management
Managing risk is a vital concept within managed services. Cybersecurity is a
hot topic in the
industry. Managed services are
crucial in implementing robust security measures to protect sensitive data, guard against cyber
threats, and ensure
regulatory compliance.
Detailed monitoring tools underpin risk management, and additional safeguards such as performing
regular backups and
developing disaster recovery
plans will help minimize any potential impact.
High Availability, Efficiency & Productivity,
The day-to-day management of servers and infrastructure ensures that IT
systems are consistently
monitored, maintained,
and optimized, minimizing the risk of downtime and service disruptions. With proactive
monitoring, potential issues
are identified and
resolved before they may impact business operations.
MSPs offer round-the-clock support of server resources, reducing response times and ensuring
quick resolution of
IT-related problems.
This leads to improved operational efficiency and empowers employees to work seamlessly without
interruptions.
Choosing Managed Services Providers
Evaluating MSP Capabilities and Expertise
Before you pick an MSP, look at the technical expertise available. You want a
provider that
understands your industry's unique
IT requirements and has the attributes to meet them. For example, if you are an e-commerce
organization, it may
prove beneficial to work with a
PCI-Compliant provider; likewise, if you are a healthcare practice, you need someone who is
HIPAA-Compliant.
The best Managed Service Providers will have a team of certified professionals who are
well-versed in the latest
technologies and best practices
and can demonstrate their experience managing similar IT environments. Feel free to ask for case
studies or
references to gauge their competency.
Understanding the MSP's Service-Level Agreements (SLAs)
The SLA is crucial to any MSP contract. They define the baseline level of
service you can expect
and provide a clear framework for
accountability. Be sure to understand what each SLA covers, the performance metrics the MSP will
adhere to, and the
resolution path should they fail
to meet those standards. A reputable MSP will have transparent SLAs that align directly with
your business
needs.
Checking MSP's Security and Compliance Measures
As data breaches become increasingly common, ensuring your MSP has robust
security measures is
essential. Ask them about
their data protection policies, security certifications, and how they handle potential security
threats. Equally
important is their compliance
with industry-specific regulations.
Evaluating MSP's Communication and Support Structure
Finally, effective communication and a supportive structure are vital. A good
MSP will be there
for you 24/7, responding promptly
to your queries and concerns. They should have a straightforward escalation process in place and
be able to provide
remote and on-site support on demand.
Moreover, they should proactively inform you about any changes or updates your IT environment
requires.
Discover Atlantic.Net Managed Services
In today's highly competitive and increasingly digital business landscape, you
need a trusted
partner who understands the ins
and outs of cutting-edge technology and how to provide a secure, efficient, and scalable digital
environment. That's
where Atlantic.Net comes in.
With our Managed Private Cloud, your business gains efficiency, scalability, and an unmatched
level of security. We
provide the cutting-edge cloud
computing solutions you need while allowing you to focus on what matters – growing your core
business.
The segregated firewall service protects the network perimeter and strategic points. It's the
first line of defense;
and scrutinizes every bit of
data entering or leaving your systems, keeping malicious intruders at bay. With the managed
firewall service, you
can rest easy knowing your
digital footprint is protected against cyber threats.
Multi-Factor Authentication
Password security is a vital layer of defense in every network. Complex passwords are now
standard, and
Atlantic.Net's
Multi-Factor Authentication
service adds further protection to ensure your environment is hardened against external threats.
MFA adds an extra layer of security by requiring multiple forms of validated authentication,
making it more
challenging for unauthorized users to break in.
This service protects your sensitive information and systems behind numerous security
checkpoints.
Trend Micro is a top-tier security product, and Atlantic.Net use the latest versions of Deep
Security to provide
an all-in-one security
solution.
From virtual patching and intrusion prevention to anti-malware, this service ensures your IT
environment and any
in-scope remote device remains
locked down and safe from a myriad of cyber threats.
Database Hosting
Atlantic.Net offers fully managed database hosting services, supporting a range of SQL and
NoSQL options. Popular
databases like MySQL, PostgreSQL,
MongoDB, and Redis are available.
Our Database Hosting and Administration services offer full support for a range of SQL and
NoSQL options managed
by our experienced team.
We ensure optimal configuration, performance, and security while handling backups, updates,
and
troubleshooting.
Database Administration
Our experienced team of database administrators (DBAs) ensures your databases' optimal
configuration, performance,
and security.
In addition, we handle backups, updates, performance tuning, and troubleshooting.
High Availability and Replication
Thanks to our High Availability and Replication features, there is no fear of hardware failures
or disruptions.
Your data remains accessible and safe, even during unexpected disruptions.
Our teams ensure continuous access and data redundancy using Atlantic.Net's database replication
and clustering
options.
Scalability
Is your business growing? We grow with you. Our Scalability options make upgrading your storage,
processing power,
and database instances a breeze,
aligning seamlessly with your evolving data loads and user demands.
Security and Compliance
We prioritize data security, implementing robust measures like encrypted connections, firewall
protection,
intrusion detection and prevention systems, and regular security audits. Compliance with
industry standards like
HIPAA and GDPR is ensured.
Server Management
With Atlantic.Net's Server Management service,
your servers are in
good hands. Our engineers handle everything from system
monitoring and patching to backup management and troubleshooting. It's like having a team of IT
experts on call,
ready to
ensure your servers are always up, running and performing at their best.
Managed Veeam Backup
Atlantic.Net's Managed Veeam Backup service ensures your
data is always safe
and secure. Ensuring your physical and virtual servers are backed up
and can be quickly recovered if needed. This is a powerful ally in maintaining business
continuity and safeguarding
against data loss.
Intrusion Prevention System
The Intrusion Prevention System
service is a digital
watchdog.
It patrols the network and interconnected systems, scanning for malicious activities. Alerting
is automated via a
SIEM platform to identify
and block potential threats. It's like having your team of cyber operatives working around the
clock to keep your IT
environment safe and secure.
Managed Services
The Experience You Need With The Support You Want.
Implementing managed services is a strategic decision that can significantly
benefit your
business. Initiatives include cost savings,
increased efficiency, and access to expert knowledge and cutting-edge technology. However,
following best practices
during the implementation process
is essential to fully realize these benefits.
Here are some key considerations:
Clearly Defining Objectives and Scope of Services
The first step to a successful MSP partnership is clearly understanding your objectives. What
challenges are you
trying to address? For example,
are you aiming to improve network security, enhance data management, or streamline IT
operations? Identifying your
specific needs will guide
the scope of services, ensuring alignment between your organization's goals and the MSP's
offerings.
After establishing the objectives, defining the scope of services is crucial. This refers to the
specific tasks the
MSP will handle.
Be explicit about what's included and what isn't. For example, will the MSP provide
round-the-clock monitoring? Are
software updates
part of their responsibilities? A detailed scope of services eliminates ambiguity, promoting a
smooth
partnership.
Establishing Clear Communication Channels
Effective communication is a cornerstone of any successful relationship, and your partnership
with an MSP is no
different. Establishing clear
communication channels is essential for addressing concerns promptly and making necessary
adjustments.
Regular updates on the MSP's activities give you an insight into their work, strengthening the
trust between both
parties. Consider setting up weekly
or monthly meetings to discuss progress, challenges, and plans. Also, ensure there are
established procedures for
urgent communication needs,
such as network outages or security breaches.
Developing a Comprehensive Service-Level Agreement
The Service-Level Agreement (SLA) is a crucial document in an MSP partnership. It outlines the
expectations for the
MSP, detailing the services they will provide,
performance standards, and remedies or penalties for non-compliance.
The SLA should be comprehensive, covering all aspects of the partnership. It should specify the
response time for
service issues,
data protection measures, and disaster recovery plans. By laying out these details, the SLA
safeguards the interests
of both parties,
providing a clear roadmap for the partnership.
Regularly Reviewing and Updating the Scope of Services
In a dynamic IT landscape, static service offerings can quickly become outdated. Regular service
reviews ensure your
needs are continually met.
This could involve adding new services as your business grows or removing services you may no
longer require.
Updating the scope of services is more than adapting to your organization's changes. It's also
about leveraging the
evolving capabilities of the MSP.
As they adopt new technologies and methodologies, they can offer more innovative solutions that
benefit your
business.
Monitoring and Measuring the Performance of the MSP
Lastly, monitoring the MSP's performance is vital to the partnership's success. This involves
tracking key
performance indicators (KPIs)
that align with your objectives. For instance, if your goal is to improve network uptime, the
MSP's uptime
statistics would be a relevant KPI.
Regular performance assessments ensure the MSP is fulfilling its obligations and help identify
areas for improvement.
Remember,
the goal isn't micromanaging the MSP but ensuring they deliver the promised value.
Managed Services
The Experience You Need With The Support You Want.
Atlantic.Net offers an impressive suite of managed services designed to
provide technical prowess
and a competitive advantage for your business.
Cloud Services Management
Managed Private Cloud
Managed Private Cloud is a specialized service with a dedicated cloud computing infrastructure
maintained exclusively
for clients.
This means that all the resources and capabilities of the cloud, from servers to storage to
network components, are
solely dedicated
to that organization. A managed private cloud offers a high level of control and customization.
Unlike public
clouds, which are shared
among multiple users, private clouds can be tailored to meet the business's unique needs,
including specific
performance, security,
and compliance requirements. This ensures that companies can fully utilize cloud technology's
scalability and
efficiency while meeting their needs.
Cloud Database Services has revolutionized how businesses handle data, offering a dynamic and
flexible virtual data
storage
and management environment. With these services, companies can access their data anytime,
anywhere, with an internet
connection,
a significant shift from traditional databases that required physical infrastructure and
dedicated IT personnel.
In addition to flexibility and scalability, Cloud Database Services provide robust disaster
recovery solutions, ensuring minimal
disruption to operations in case of a system failure or data loss. Enhanced with advanced
security measures such as data encryption,
access controls, and routine security audits, these services offer businesses peace of mind
about protecting their sensitive information.
IT consulting services provide expert advice and
strategic direction to
your business by helping you harness the technology needed to meet your
unique business objectives. As companies grow, so does the complexity and load on the IT
infrastructure.IT professionals assist in identifying system bottlenecks,
projecting future tech needs, and optimizing IT operations to align with your business goals.
This strategic approach results in streamlined processes enhanced productivity, and minimized
downtime. Consequently,
it can lead to increased customer satisfaction and business growth.
With VDI-managed services, organizations can access their desktops and applications securely from
anywhere, anytime,
using any device. A scalable solution eliminates the need for costly on-premises infrastructure,
enhances data security, and simplifies IT management. It empowers businesses to streamline
operations, improve productivity, and adapt to dynamic work environments while ensuring a seamless
user experience.
Supply Chain Management is the backbone of efficient business operations, and partnering with a
Managed Service provider can yield substantial benefits. Organizations can leverage their expertise
to optimize logistics, inventory, and procurement processes, enhancing visibility and control across
the supply chain. By harnessing advanced technologies and analytics, Managed Service providers
empower businesses to streamline operations, mitigate risks, and achieve cost savings, ultimately
driving growth and customer satisfaction.
CDN.
The Network Edge plays a vital part in protecting your infrastructure. A DDoS Protection service
acts like a digital
fortress around your network. It's designed to absorb Distributed Denial of Service (DDoS) attacks,
ensuring your
platform remains available and accessible. This service helps keep your network resilient against a
flood of malicious traffic that DDoS attacks are known to unleash.
SSM is an oversight of security
functions within an
organization. It entails coordinating resources, processes, and technologies to protect and
maintain
the integrity of the organization's assets. This includes physical assets and proprietary
information to digital
resources and reputation. SSM's critical
functions involve risk management, implementation of security protocols, incident response, and
ensuring compliance
with relevant regulations.
This system of managing and mitigating risks helps safeguard sensitive data. It fosters a
security culture, improving
business continuity,
customer trust, and overall organizational health.
Comprehensive Payroll Services are all about streamlining the payroll process. The MSP ensures
tax regulations and labor laws, accurate employee data, and timely payment disbursements are
followed. Expertise in payroll administration and advanced software enables businesses to focus on
core operations while enjoying efficient, error-free payroll management.
Our dedicated teams proactively monitor your systems, and our 24/7 NOC handle automated alerts or
customer interactions.
The team is tasked to promptly identify and resolve issues, minimizing downtime and maximizing
system availability.
In addition, all incidents are logged in our ticketing system.
Load Balanced Servers
With cutting-edge load-balancing technology,
traffic is efficiently
distributed across multiple servers minimizing downtime and scalability.
In addition, our infrastructure and expert support ensures a seamless user experience.
Colocation allows clients to lease space in one
or multiple data
centers while maintaining complete ownership and control of the hardware and software
settings. The service provides enhanced Internet bandwidth, reliable power, and robust cooling
systems.
The enhanced security offered is apt for industries requiring secure on-site data storage.
Moreover, it facilitates
high bandwidth,
low latency, redundant power feeds, advanced climate control systems, and constant equipment
monitoring.
Dedicated server hosting is a robust hosting environment
that provides exclusive access to an entire server's resources for a single user.
Unlike shared or virtual hosting options, where resources are divided among multiple users,
dedicated hosting allocates the entirety of
a server's power— its processing, memory, storage, and bandwidth— to a single tenant—ensuring
peak performance, as there are no other
websites or applications to compete with for resources.
The primary advantage of dedicated server hosting lies in its remarkable power and control. Users
have full root and admin access,
allowing them to configure the server according to their specific needs and security
requirements. This makes dedicated servers ideal for businesses with high-traffic websites or those
requiring extensive customization and security, such as e-commerce platforms, large corporations,
and tech companies.
VoIP (Voice over Internet Protocol) cloud services offer a more flexible and cost-effective
solution for businesses compared to traditional telephony systems. This service allows voice
communications
to be made over the internet, converting analog voice signals into digital data packets. VoIP
services hosted in the cloud provide improved reliability, scalability, and security compared to
traditional on-premise deployments.
Unlike traditional virtual phone systems that often involve hefty initial investments and ongoing
maintenance costs, VoIP services generally require a lower upfront investment and can
significantly
reduce monthly phone bills. Cloud-based VoIP solutions are inherently scalable, allowing
businesses to easily add or remove phone lines and features as their needs change.
Unlock your IT potential with Atlantic.Net Managed Services. Streamline IT operations and accelerate
growth with a comprehensive range of security, infrastructure management, data protection, recovery,
and transformative managed services. Contact us today for a personalized consultation. For faster
application deployment, free IT architecture design, and assessment, call 888-618-DATA (3282) or
email us at [email protected].
Managed Services
The Experience You Need With The Support You Want.
"After evaluating a range of managed hosting options to support our data operations, we
chose Atlantic.Net
because of their superior infrastructure and extensive technical knowledge."
- Erin Chapple
General Manager for Windows Server, Microsoft Corp.
"Atlantic.Net’s support for Windows Server Containers in their cloud platform brings
additional choice and
options for our joint customers in search of flexible and innovative cloud services."
Share Your Vision With Us
And We Will Develop a Hosting Environment Tailored to Your Needs!
Contact an advisor at 866-618-DATA (3282), email [email protected], or fill out the form
below.
Don't just take our word for it: Cyber Defense Magazine recognized
Atlantic.Net as "Most Innovative Cloud Hosting Provider" in the 2024 Global Infosec
Awards.
See how we are different and how we help our customers win.
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The increasing complexity of IT infrastructures
