What Are Managed Services?
Managed services are services provided to a company or organization by a third party that shift the responsibility for specific processes, functions, and operations from that company to the third party. While managed services apply to several activities, they frequently refer to IT solutions, offering a proactive approach to modernizing business operations by making them cloud-ready and future-proof.
Managed services give companies the time needed to focus on their core competencies without the burden of managing IT operations in-house. Outsourcing IT services maximizes your business’s efficiency, providing peace of mind and knowing that you are in the capable hands of a team of experts.
MSPs deliver a comprehensive service wrap for new and existing environments, from network management and data backup to cybersecurity and a managed cloud computing platform. Managed services are designed to optimize your business performance, providing the critical IT support needed to thrive in a competitive market.
Learn more in our detailed guide exploring what a managed service provider is and what they can do for you.
The Rise of Managed Services
Managed services have become increasingly popular as organizations recognize the benefits of outsourcing their IT needs to specialists. In a recent study by Gartner, the global managed services market is expected to reach $393.72 billion by 2028. The report attributes this growth to several factors, including:
- The increasing complexity of IT infrastructures
- Growing demand for cloud computing
- Need for improved business security
- Scarcity of skilled IT professionals
The Shift Towards Multi-Cloud and Hybrid Cloud Environments
Businesses no longer rely solely on a single cloud provider. Instead, they are adopting multi-cloud and hybrid cloud environments to optimize their business operations, improve resilience to downtime and gain a competitive edge.
This shift enables organizations to leverage the strengths of multiple cloud platforms and utilize various managed services from each provider. All providers have distinctive advantages, and a multi-cloud strategy empowers you to cherry-pick the managed services appropriate to your business.
Likewise, hybrid cloud environments balance on-premises infrastructure and public cloud resources. As a result, hybrid is perfect for organizations that need to control sensitive data while utilizing the cloud’s scalability, agility, and powerful computing.
The Growing Demand for Remote Work and Collaboration Solutions
The COVID-19 pandemic accelerated the demand for remote working and collaboration solutions, and this can be evidenced when you consider how many of us still work from home today. As a result, businesses now offer hybrid working as a unique selling point for job vacancies, resulting in enterprises looking for an effective way to communicate and collaborate among their teams seamlessly.
Remote work solutions, such as video conferencing, project management tools, and virtual collaboration platforms, have become essential for maintaining productivity and fostering teamwork in a distributed work environment. These tools facilitate real-time communication, file sharing, and employee engagement, ensuring everyone can collaborate effectively regardless of location.
The Growing Role of Artificial Intelligence and Automation
Artificial Intelligence (AI) and automation are transforming industries across the board. Organizations leverage AI and automation technologies to streamline processes, improve efficiency, and drive innovation.
AI-powered solutions can analyze vast amounts of data, provide valuable insights, and automate repetitive tasks, enabling businesses to make data-driven decisions and allocate resources more effectively. From chatbots and virtual assistants to machine learning algorithms and predictive analytics, AI and automation are revolutionizing how businesses operate, enhancing customer experiences, and optimizing workflows.
Managed service providers enable you to embrace these trends, empower organizations to stay ahead in a rapidly evolving working environment, and unlock new opportunities for growth and success.
Learn more in the detailed guide to managed services.
Better Cost Control
Arguably, financial benefits are the most crucial aspect of managed services. Of course, you still have to pay for your services; however, by outsourcing IT operations, organizations can eliminate the need for costly in-house IT infrastructure and personnel.
Purchasing servers and infrastructure is expensive; hardware costs are astronomical, and maintenance contracts typically cost thousands of dollars per server. Also, remember that IT salaries are some of the highest in the market, especially if you want the best hires.
MSPs negate these problems by offering flexible and affordable pricing models, allowing businesses to pay on-demand for only the services they need without any upfront investments or unexpected costs.
The financial benefits are clear; leveraging the MSP’s professional expertise, utilizing the extensive computing resources, and gaining access to the latest cutting-edge technologies and skilled professionals is priceless.
MSPs can also optimize any existing IT systems, helping you streamline operations and identify additional areas where cost savings can be achieved. Add the ability to monitor and maintain the infrastructure proactively, reducing the risk of costly downtime and unexpected repairs; outsourcing is a compelling option.
Learn more in the detailed guide to MSP
Related product offering: Cynet 24×7 Security Center | Managed Detection and Response
Improved Risk Management
Managing risk is a vital concept within managed services. Cybersecurity is a hot topic in the industry. Managed services are crucial in implementing robust security measures to protect sensitive data, guard against cyber threats, and ensure regulatory compliance.
Detailed monitoring tools underpin risk management, and additional safeguards such as performing regular backups and developing disaster recovery plans will help minimize any potential impact.
High Availability, Efficiency & Productivity,
The day-to-day management of servers and infrastructure ensures that IT systems are consistently monitored, maintained, and optimized, minimizing the risk of downtime and service disruptions. With proactive monitoring, potential issues are identified and resolved before they may impact business operations.
MSPs offer round-the-clock support of server resources, reducing response times and ensuring quick resolution of IT-related problems. This leads to improved operational efficiency and empowers employees to work seamlessly without interruptions.
Choosing Managed Services Providers
Evaluating MSP Capabilities and Expertise
Before you pick an MSP, look at the technical expertise available. You want a provider that understands your industry’s unique IT requirements and has the attributes to meet them. For example, if you are an e-commerce organization, it may prove beneficial to work with a PCI-Compliant provider; likewise, if you are a healthcare practice, you need someone who is HIPAA-Compliant.
The best Managed Service Providers will have a team of certified professionals who are well-versed in the latest technologies and best practices and can demonstrate their experience managing similar IT environments. Feel free to ask for case studies or references to gauge their competency.
Understanding the MSP’s Service-Level Agreements (SLAs)
The SLA is crucial to any MSP contract. They define the baseline level of service you can expect and provide a clear framework for accountability. Be sure to understand what each SLA covers, the performance metrics the MSP will adhere to, and the resolution path should they fail to meet those standards. A reputable MSP will have transparent SLAs that align directly with your business needs.
Checking MSP’s Security and Compliance Measures
As data breaches become increasingly common, ensuring your MSP has robust security measures is essential. Ask them about their data protection policies, security certifications, and how they handle potential security threats. Equally important is their compliance with industry-specific regulations.
Evaluating MSP’s Communication and Support Structure
Finally, effective communication and a supportive structure are vital. A good MSP will be there for you 24/7, responding promptly to your queries and concerns. They should have a straightforward escalation process in place and be able to provide remote and on-site support on demand. Moreover, they should proactively inform you about any changes or updates your IT environment requires.
Discover Atlantic.Net Managed Services
In today’s highly competitive and increasingly digital business landscape, you need a trusted partner who understands the ins and outs of cutting-edge technology and how to provide a secure, efficient, and scalable digital environment. That’s where Atlantic.Net comes in.
With our Managed Private Cloud, your business gains efficiency, scalability, and an unmatched level of security. We provide the cutting-edge cloud computing solutions you need while allowing you to focus on what matters – growing your core business.
Best Practices for Implementing Managed Services
Implementing managed services is a strategic decision that can significantly benefit your business. Initiatives include cost savings, increased efficiency, and access to expert knowledge and cutting-edge technology. However, following best practices during the implementation process is essential to fully realize these benefits.
Here are some key considerations:
Clearly Defining Objectives and Scope of Services
The first step to a successful MSP partnership is clearly understanding your objectives. What challenges are you trying to address? For example, are you aiming to improve network security, enhance data management, or streamline IT operations? Identifying your specific needs will guide the scope of services, ensuring alignment between your organization’s goals and the MSP’s offerings.
After establishing the objectives, defining the scope of services is crucial. This refers to the specific tasks the MSP will handle. Be explicit about what’s included and what isn’t. For example, will the MSP provide round-the-clock monitoring? Are software updates part of their responsibilities? A detailed scope of services eliminates ambiguity, promoting a smooth partnership.
Establishing Clear Communication Channels
Effective communication is a cornerstone of any successful relationship, and your partnership with an MSP is no different. Establishing clear communication channels is essential for addressing concerns promptly and making necessary adjustments.
Regular updates on the MSP’s activities give you an insight into their work, strengthening the trust between both parties. Consider setting up weekly or monthly meetings to discuss progress, challenges, and plans. Also, ensure there are established procedures for urgent communication needs, such as network outages or security breaches.
Developing a Comprehensive Service-Level Agreement
The Service-Level Agreement (SLA) is a crucial document in an MSP partnership. It outlines the expectations for the MSP, detailing the services they will provide, performance standards, and remedies or penalties for non-compliance.
The SLA should be comprehensive, covering all aspects of the partnership. It should specify the response time for service issues, data protection measures, and disaster recovery plans. By laying out these details, the SLA safeguards the interests of both parties, providing a clear roadmap for the partnership.
Regularly Reviewing and Updating the Scope of Services
In a dynamic IT landscape, static service offerings can quickly become outdated. Regular service reviews ensure your needs are continually met. This could involve adding new services as your business grows or removing services you may no longer require.
Updating the scope of services is more than adapting to your organization’s changes. It’s also about leveraging the evolving capabilities of the MSP. As they adopt new technologies and methodologies, they can offer more innovative solutions that benefit your business.
Monitoring and Measuring the Performance of the MSP
Lastly, monitoring the MSP’s performance is vital to the partnership’s success. This involves tracking key performance indicators (KPIs) that align with your objectives. For instance, if your goal is to improve network uptime, the MSP’s uptime statistics would be a relevant KPI.
Regular performance assessments ensure the MSP is fulfilling its obligations and help identify areas for improvement. Remember, the goal isn’t micromanaging the MSP but ensuring they deliver the promised value.
Examples of Managed Services
Atlantic.Net offers an impressive suite of managed services designed to provide technical prowess and a competitive advantage for your business.
Cloud Services Management
Managed Private Cloud
Managed Private Cloud is a specialized service with a dedicated cloud computing infrastructure maintained exclusively for clients. This means that all the resources and capabilities of the cloud, from servers to storage to network components, are solely dedicated to that organization. A managed private cloud offers a high level of control and customization. Unlike public clouds, which are shared among multiple users, private clouds can be tailored to meet the business’s unique needs, including specific performance, security, and compliance requirements. This ensures that companies can fully utilize cloud technology’s scalability and efficiency while meeting their needs.
Learn more in the detailed guides to:
Related product offering: Atlantic.Net Dedicated Server Hosting | High Performance Dedicated Servers
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Cloud Database Services
Cloud Database Services has revolutionized how businesses handle data, offering a dynamic and flexible virtual data storage and management environment. With these services, companies can access their data anytime, anywhere, with an internet connection, a significant shift from traditional databases that required physical infrastructure and dedicated IT personnel.
In addition to flexibility and scalability, Cloud Database Services provide robust disaster recovery solutions, ensuring minimal disruption to operations in case of a system failure or data loss. Enhanced with advanced security measures such as data encryption, access controls, and routine security audits, these services offer businesses peace of mind about protecting their sensitive information.
Learn more in the detailed guides to
IT Consulting Services
IT consulting services provide expert advice and strategic direction to your business by helping you harness the technology needed to meet your unique business objectives. As companies grow, so does the complexity and load on the IT infrastructure.IT professionals assist in identifying system bottlenecks, projecting future tech needs, and optimizing IT operations to align with your business goals.
This strategic approach results in streamlined processes enhanced productivity, and minimized downtime. Consequently, it can lead to increased customer satisfaction and business growth.
Learn more in the detailed guide to IT consulting services
Related product offering: Atlantic.Net Dedicated Server Hosting | High Performance Dedicated Servers
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Virtual Desktop Infrastructure (VDI).
With VDI-managed services, organizations can access their desktops and applications securely from anywhere, anytime, using any device. A scalable solution eliminates the need for costly on-premises infrastructure, enhances data security, and simplifies IT management. It empowers businesses to streamline operations, improve productivity, and adapt to dynamic work environments while ensuring a seamless user experience.
Learn more in the detailed guides to:
Supply Chain Management
Supply Chain Management is the backbone of efficient business operations, and partnering with a Managed Service provider can yield substantial benefits. Organizations can leverage their expertise to optimize logistics, inventory, and procurement processes, enhancing visibility and control across the supply chain. By harnessing advanced technologies and analytics, Managed Service providers empower businesses to streamline operations, mitigate risks, and achieve cost savings, ultimately driving growth and customer satisfaction.
CDN.
The Network Edge plays a vital part in protecting your infrastructure. A DDoS Protection service acts like a digital fortress around your network. It’s designed to absorb Distributed Denial of Service (DDoS) attacks, ensuring your platform remains available and accessible. This service helps keep your network resilient against a flood of malicious traffic that DDoS attacks are known to unleash.
Learn more in the detailed guide to CDN
Imperva Secure CDN | Fast and Secure Content Delivery Network
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Security Services Management
SSM is an oversight of security functions within an organization. It entails coordinating resources, processes, and technologies to protect and maintain the integrity of the organization’s assets. This includes physical assets and proprietary information to digital resources and reputation. SSM’s critical functions involve risk management, implementation of security protocols, incident response, and ensuring compliance with relevant regulations.
This system of managing and mitigating risks helps safeguard sensitive data. It fosters a security culture, improving business continuity, customer trust, and overall organizational health.
Managed Security and Compliance
Managed security and compliance services help organizations meet industry regulations while protecting sensitive data and systems from cyber threats. These services include continuous monitoring, threat detection, risk assessments, and automated compliance reporting to ensure that organizations remain compliant with relevant standards.
Compliance regulations vary by industry, but some key examples include:
- HIPAA (Health Insurance Portability and Accountability Act): Required for healthcare organizations to protect patient data and ensure privacy.
- PCI DSS (Payment Card Industry Data Security Standard): Mandates security measures for organizations handling credit card transactions.
- GDPR (General Data Protection Regulation): Enforces data protection and privacy rules for organizations handling personal data of individuals in the EU.
- SOC 2 (Service Organization Control 2): Ensures service providers securely manage customer data to protect privacy and interests.
- ISO 27001 (International Organization for Standardization 27001): Provides a framework for managing information security risks.
- NIST Cybersecurity Framework: A voluntary framework used to improve security and resilience against cyber threats.
Learn more in the detailed guide to PCI compliance
Related product offering: Tigera | Security and Observability for Containers and Kubernetes
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Providing Payroll Services
Comprehensive Payroll Services are all about streamlining the payroll process. The MSP ensures tax regulations and labor laws, accurate employee data, and timely payment disbursements are followed. Expertise in payroll administration and advanced software enables businesses to focus on core operations while enjoying efficient, error-free payroll management.
Learn more in the detailed guide to global payroll
Incident Response Services
Our dedicated teams proactively monitor your systems, and our 24/7 NOC handle automated alerts or customer interactions. The team is tasked to promptly identify and resolve issues, minimizing downtime and maximizing system availability. In addition, all incidents are logged in our ticketing system.
Learn more in the detailed guide to incident response services
Related product offering: Cynet 24×7 Security Center | Managed Detection and Response
Load Balanced Servers
With cutting-edge load-balancing technology, traffic is efficiently distributed across multiple servers minimizing downtime and scalability. In addition, our infrastructure and expert support ensures a seamless user experience.
Learn more in the detailed guide to load balanced servers.
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Colocation Hosting
Colocation allows clients to lease space in one or multiple data centers while maintaining complete ownership and control of the hardware and software settings. The service provides enhanced Internet bandwidth, reliable power, and robust cooling systems.
The enhanced security offered is apt for industries requiring secure on-site data storage. Moreover, it facilitates high bandwidth, low latency, redundant power feeds, advanced climate control systems, and constant equipment monitoring.
Learn more in the detailed guide to colocation hosting
Dedicated Server Hosting
Dedicated server hosting is a robust hosting environment that provides exclusive access to an entire server’s resources for a single user. Unlike shared or virtual hosting options, where resources are divided among multiple users, dedicated hosting allocates the entirety of a server’s power— its processing, memory, storage, and bandwidth— to a single tenant—ensuring peak performance, as there are no other websites or applications to compete with for resources.
The primary advantage of dedicated server hosting lies in its remarkable power and control. Users have full root and admin access, allowing them to configure the server according to their specific needs and security requirements. This makes dedicated servers ideal for businesses with high-traffic websites or those requiring extensive customization and security, such as e-commerce platforms, large corporations, and tech companies.
Learn more in the detailed guide to dedicated server hosting.
Related product offering: USA Dedicated Hosting
VoIP Cloud Service
VoIP (Voice over Internet Protocol) cloud services offer a more flexible and cost-effective solution for businesses compared to traditional telephony systems. This service allows voice communications to be made over the internet, converting analog voice signals into digital data packets. VoIP services hosted in the cloud provide improved reliability, scalability, and security compared to traditional on-premise deployments.
Unlike traditional virtual phone systems that often involve hefty initial investments and ongoing maintenance costs, VoIP services generally require a lower upfront investment and can significantly reduce monthly phone bills. Cloud-based VoIP solutions are inherently scalable, allowing businesses to easily add or remove phone lines and features as their needs change.
Related product offering: VoIP Cloud Server Service
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Unlock your IT potential with Atlantic.Net Managed Services. Streamline IT operations and accelerate growth with a comprehensive range of security, infrastructure management, data protection, recovery, and transformative managed services. Contact us today for a personalized consultation. For faster application deployment, free IT architecture design, and assessment, call 888-618-DATA (3282) or email us at [email protected].
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Additional Managed Services Resources
Below are additional articles that can help you learn about Managed Services topics.
