Voice Over Internet Protocol, or VoIP, is a technology that lets you make phone calls over an internet connection instead of relying on a traditional phone system or landlines. VoIP is compatible with numerous devices, such as computers, laptops, smartphones, desk phones, and dedicated VoIP Phones.
VoIP introduces substantial cost savings for businesses and offers many new features, such as voice conferencing, video conferencing, voicemail, auto-attendants, transcription, and more.
In this top 10, we will introduce you to our favorite VoIP providers in the United States and explain why we like them. Then, it’s up to you to see which fits your needs. Remember to consider your budget carefully and understand the features you need from a VoIP provider.
#10: RingCentral
Why RingCentral Stands Out
RingCentral is a unified communications provider that offers features beyond making VoIP calls. For about $20 per user per month, you get unlimited calling, SMS, MMS, Interact Voice Response (IVR), voice mail, and more.
Premium subscriptions give you access to a whiteboard, phone system insights, call recording, call center features, unlimited calls, video conferencing, unlimited cloud storage for voice and video calls, transcripts, etc.
Who Can Benefit from RingCentral
RingCentral is a global business VoIP service provider with plans suitable for businesses of all sizes and home users. Its cloud-based phone service is also ideal for a remote workforce. To install the RingCentral App, you only need a laptop or smartphone (plus a reliable internet connection).
Pros
- Integrates voice calls, video conferencing, chat, faxing, voicemail
- Plans for businesses of all sizes, easy to add/remove users
- User-friendly interface and mobile app
- Uptime guarantees, robust security features
- International calling, local phone numbers in various countries
Cons
- May require additional costs for advanced features
- The free plan has limited features
- Advanced features have a learning curve
- Premium subscription is expensive
- Focuses on business users, less suitable for individuals/small teams
#9: Vonage
Why Vonage Stands Out
Vonage is a budget-friendly VoIP phone service provider that offers a range of services, from basic call-only options to feature-packed premium options. Vonage also has some excellent international calling plans, which are perfect for calling overseas. Vonage users enjoy a user-friendly interface with unlimited calling plans, auto attendant, call recording, and a fully featured Vonage mobile app.
Who Can Benefit from Vonage
Vonage is ideal for businesses on a budget, startups, and those looking to streamline business communications costs. If you have a traveling workforce, Vonage features fantastic mobile integration. It allows users to make and receive calls, manage voicemail, and access other features from anywhere with an internet connection. This can be a significant benefit for companies with employees who work remotely or travel frequently.
Pros
- Easy to use and manage
- Reliable call quality
- Feature-rich, including unlimited calling and texting
- User-friendly mobile app
- Scalable for businesses of all sizes
- Uptime guarantee
Cons
- Can be expensive compared to some competitors
- Limited flexibility in plan options (e.g., contracts, month-to-month)
- Customer service may not be readily available (chat only)
- App functionality issues reported by some users
#8: Mitel MiCloud
Why Mitel MiCloud Stands Out
Mitel MiCloud is known for its scalability and ability to be customized to fit the needs of businesses of all sizes. It comes with loads of features, including video conferencing, call recording, voicemail transcription, and integrations with various CRM and business productivity tools. Mitel MiCloud prioritizes security and reliability, making it a good choice for businesses that handle sensitive information.
Who Can Benefit from Mite MiCloud
Mitel targets medium—and large-sized businesses that need a feature-rich business communications platform. It works great with call centers because it features detailed call routing and workflow configuration. Data can also be kept on-premise if you have enhanced compliance needs.
Pros
- Ease of use
- Call quality
- Customer support
- Scalability
- Features
Cons
- Cost
- Limited integrations (depending on specific needs)
- Complexity (for some features)
#7: DialPad
Why DialPad Stands Out
Dialpad has several innovative features that focus on artificial intelligence (AI), like real-time transcription, call analytics with sentiment detection (agent evaluation), and AI-powered voicemail summaries. It is user-friendly and easy to use, plus DialPad can integrate with Salesforce, Zendesk, Asana, Trello, and much more.
Who Can Benefit from DialPad
Businesses interested in using AI to improve communication efficiency and gain insights from your incoming calls will like DialPad. It is also highly versatile for service-driving teams; features like call recording, transcription, and analytics can be beneficial to customer relationship management.
Pros
- Cloud-based and mobile friendly
- User-friendly interface
- Call quality and reliability
- Integrations (with many popular business tools)
- Advanced features (like call recording and transcription)
Cons
- Cost may be expensive for small businesses
- Limited free trial options no longer offers a free tier
- Learning curve for some advanced features
- Customer support has had some questionable reviews
#6: Zoom Phone
Why Zoom Phone Stands Out
Zoom Phone positions itself as a cloud phone system, an extension of the familiar Zoom meeting experience. It offers a cloud-based phone system that integrates seamlessly with Zoom. They target businesses of all sizes and offer great scalability, allowing you to scale your business phone system as your needs grow. It boasts an extensive global network, with enabled features like international calling and local business phone numbers.
Who Can Benefit from Zoom Phone
Zoom gained a lot of popularity during the COVID-19 pandemic, and as a result, many people are already familiar with the user interface of Zoom products. Zoom Phone’s cloud-based features and mobile phone app make it ideal for businesses with remote or mobile workforces, allowing them to stay connected and make calls from anywhere.
Pros
- Affordability with competitive pricing, especially for basic plans
- Integration with Zoom meetings
- User-friendly interface
- Strong audio and video quality
- Suitable for small and growing businesses
Cons
- Limited collaboration features, such as no document sharing or task management
- Fewer customer support options compared to some competitors
#5: OnSip
Why OnSip Stands Out
OnSip caters to a niche within the VoIP market that prioritizes simplicity, affordability, and ease of use. But you also get a massive list of features, including voicemail to email, auto attendants, call recording, blocking, music on hold, call monitoring and management, and call center queue features. OnSIP offers flexible pay-as-you-go options and unlimited calling plans, allowing you to avoid long-term commitments and adjust your service based on usage.
Who Can Benefit from OnSip
With its focus on simplicity, affordability, and scalability, OnSIP can be a good fit for small businesses and startups. Compared to some of the more prominent players, it may lack some of the more advanced features; however, it’s very affordable. If you have a technical team, you can keep the cost even lower by self-hosting an open-source version of the VoIP phone system.
Pros
- Customization
- Reliability
- Customer support
- Pay-as-you-go business phone system
- Ease of Use
Cons
- Technical knowledge needed
- Mobile app
- Pricing complexity
- Limited Integrations
#4: Cisco UCM
Why Cisco UCM Stands Out
Cisco UCM (Unified Communications Manager) is an enterprise VoIP platform that focuses on enhanced features, security, and reliability, including voicemail, auto attendant, call recording, video and audio conferencing, and various business tools. The UCM suite caters to the complex communication needs of large organizations. It’s a dependable business communications system featuring strong security protocols and enhanced encryption standards. It accommodates a large number of users and can be customized to fit specific workflows and communication requirements.
Who Can Benefit from Cisco UCM
With its extensive features, scalability, and robust security, Cisco UCM is well-suited for large organizations with intricate communication needs, a focus on information security, and strict data privacy regulations. If you can afford the expensive licensing costs and have the technical skills to implement and manage the solution, you will get one of the very best VoIP phone services available that can scale to over 75,000 users.
Pros
- Scalability
- Feature-rich
- Integration with Cisco ecosystem
- Voice quality
- Reliability
Cons
- Cost
- Complexity
- On-premises deployment
- Remote work limitations
- Licensing complexity
#3:Grasshopper
Why Grasshopper Stands Out
Grasshopper is known for its intuitive interface and straightforward setup process. This makes it ideal for small businesses or those that don’t require a complex communication system with many features. Grasshopper offers a good mobile app that allows users to make and receive calls, manage voicemail, and access extra smartphone features.
Grasshopper generally falls on the budget-friendly end of the business VoIP services spectrum, making it an attractive option for cost-conscious businesses. They offer various plans with features tailored to small business needs.
Who Can Benefit from Grasshopper
Grasshopper’s easy setup, user-friendly interface, and focus on core functionalities make it ideal for smaller companies that are new to VoIP services and don’t require a complex system with extensive features.
Pros
- Ease of use
- Affordability
- Mobile friendly
- Multiple phone number options
- Professional features like greetings and call forwarding
Cons
- Limited features compared to some competitors
- No video conferencing
- Scalability limitations may not be ideal for large teams
- Customer support has mixed reviews
#2: Nextiva
Why Nextiva Stands Out
Number 2 is Nextiva, a well-rounded option that stands out in the VoIP market with a potent combination of features, user-friendliness, and customer service. It features unlimited calling, cloud-native connectivity, team messaging, free faxing service, voicemail, call routing, call analytics (reporting), and robust security built in.
It’s a unified communications platform that integrates various features, such as cloud phone service, video conferencing, team messaging, and customer relationship management (CRM) tools. Nextiva is known for its user-friendly interface and straightforward setup process. They prioritize customer satisfaction and boast “Amazing Service” as a core part of their brand identity. They offer 24/7 customer support to assist you with any questions or issues.
Who Can Benefit from Nextiva
Nextiva’s scalability and range of features make it suitable for small businesses, startups, and even mid-sized organizations. If you want a platform that integrates various communication channels and features, Nextiva can streamline your workflows and centralize communication data. While pricing might be slightly higher than some competitors, particularly for the most feature-rich plans, you still get a comprehensive suite of VoIP services, tools, and utilities.
Pros
- Cost-effective, potentially lower per-user cost for larger teams
- Unlimited domestic calling
- Feature rich
- User-friendly interface
- Excellent customer service
Cons
- Pricing tiers
- Limited reporting features in basic plans
- Potential scalability issues have been reported by some users
#1: 8×8
Why 8×8 Stands Out
Our number one pick is cloud-based VoIP service 8×8. They offer a comprehensive solution for VoIP business phone systems with a global reach. Featuring an uptime SLA of 99.999%, 8×8 is a reliable VoIP platform with extensive contact center features like Intelligent Customer Assistant, call recording, call routing, and agent/supervisor workspaces. You get a business phone, video conferencing, team chat, integration with teams, and a virtual front desk.
8×8 also boasts excellent security and compliance features built to OWASP security standards. Its global network enables features like international calling, local phone numbers in various countries, and potentially improved call quality for geographically dispersed teams.
Who Can Benefit from 8×8
8×8 provides a solid and reliable platform that integrates various communication channels and functionalities that improve centralized communication and collaboration. Each scalable plan is suitable for small businesses, startups, and even large enterprises. The platform is cloud-native and boasts real global reach; this is a major benefit for teams with remote workforces or those with business locations in different global regions. For all of these leading features, it’s no surprise that 8×8 is not cheap, however, they offer best-in-class features and service which makes them great value for money.
Pros
- A complete unified business communications package
- Scalability with flexible plans
- Reliability, known for great uptime and clear call quality
- Strong security features
- Offers competitive pricing with various plans.
Cons
- The interface may require some familiarization with advanced features.
- May not integrate with all desired business tools.
- Some reviews mention inconsistency in customer support experiences.
That’s our Top 10 best voice over internet protocol phone service and system providers for 2024. If you are still unsure which to choose you may be interested to know that you can also go down the self-hosting route. You can even combine some of the services above with our hosting options. It requires a bit more technical know-how, but Atlantic.Net has support available 24/7, and archives of detailed procedures that will show you how to create your very own VoIP service hosted on Atlantic.Net servers.
Want to find out more?
Atlantic.Net’s Open-Source VoIP Solutions
It’s easy to set up a VoIP Phone System on Atlantic.Net servers. Ditch traditional phone systems and upgrade your business phone system to the latest VoIP service.
Infrastructure Setup:
Start by setting up a virtual server on Atlantic.Net’s cloud platform. Our user-friendly interface and extensive documentation simplify the process. Choose a server configuration that suits your business size and expected call volume.
Installation of VoIP Software:
Once your server is up, install your preferred open-source VoIP software, such as Asterisk or FreeSWITCH. Atlantic.Net supports various operating systems, ensuring compatibility with most other modern VoIP systems and solutions. While Linux is commonly chosen, you can find telephony software for almost every OS. Check out our blog for our favorite cloud-based phone system.
Configuration:
After installation, customize the VoIP phone system software to meet your business requirements. This involves setting up multiple phone numbers, extensions, voicemail, call routing, and other necessary features. Refer to the software documentation for guidance, and grab a coffee as you dive into the setup process.
Security Measures:
Atlantic.Net’s virtual private servers boast top-notch security features. Utilize the built-in firewall services to safeguard your VoIP setup. Schedule regular backups to maintain data integrity and availability.
Integration and Testing:
Once configured, integrate the VoIP phone system with your other business tools. Conduct thorough testing to ensure excellent call quality, stable connections, and seamless functionality of integrated features.
Maintenance:
Use Atlantic.Net’s monitoring tools to monitor server health, usage statistics, and potential threats. Also, update your VoIP software regularly and monitor the system for optimal performance.
Build Your VoIP Phone System with Atlantic.Net
Traditional phones (analog phones) fall short of today’s standards. With the surge in remote work, businesses still need reliable cloud phone systems for seamless call handling and integration with desktop and mobile devices; having a robust VoIP phone system is indispensable.
Why settle for less when Atlantic.Net offers top-tier VoIP hosting services? Ensure your business phone system is efficient and HIPAA-compliant with our solutions. Benefit from unlimited calling, crystal-clear call recording, and the flexibility to receive calls on your computer or mobile device, and desktop apps.
Ditch your traditional phone systems and embrace the future with access to the best VoIP service providers. Whether you choose to integrate with Microsoft Teams, leverage session initiation protocol, or seek the very best business cloud VoIP services and hosting, Atlantic.Net has you covered.
Our VoIP technology extends beyond calls, offering advanced features like virtual fax, internet protocol-based communications, and seamless integration with your existing broadband internet connection.
