As the global coronavirus pandemic has caused a shift (perhaps permanent) towards remote working and learning, the remote management of IT systems is crucial. Our new work culture means that having remote access to our business or organization’s computers and network is not only desirable but essential.
So, what are remote management tools, and how do they work?
What Are Remote Management Tools?
Remote management tools allow IT professionals and Managed Service Providers to remotely manage endpoints, allowing issues to be diagnosed and rectified and scheduled tasks to be automated. These tools are an essential utility for system administrators and technical support teams. A technology that was once found only in the data center has progressed to a more mainstream audience. Almost any device that has access to the internet can be managed by a remote management tool.
The technical requirements of creating your own remote access connection are challenging, especially if you don’t have a static IP address. But remote management tools remove this complexity to create a seamless connection to a remote resource. All that is required is a username and password combination and a few prerequisites, such as authenticating the access request.
Today, remote management tools are bundled with lots of user-friendly applications that make the entire process seamless. You can monitor, manage, and troubleshoot issues with ease, all within a secure ecosystem.
Here is our list of the top 10 Remote Management tools:
Top 10 Remote Management Software
1. TeamViewer Remote Management
TeamViewer offers a centralized remote monitoring and management solution that users can try for free with a 14-day free trial. TeamViewer Remote Management provides cross-platform compatibility and is fully customizable and scalable, allowing it to be adapted to meet client’s needs. This comprehensive platform also offers patch management, asset management, endpoint protection, network monitoring, and remote backup.
The only downside to TeamViewer Remote management is its price point. While personal users can benefit from a limited free version, businesses and organizations must sign up for a paid subscription, which is on the expensive side.
2. LogMeIn Central
LogMeIn Central is a powerful cloud-hosted remote monitoring and management (RMM) software. A centralized dashboard allows users to remotely and reliably maintain their IT infrastructure. This software can be used to automate updates and other routine tasks and monitor the health of connected devices. LogMeIn Central is compatible with Windows, Mac OS X, Android, and iOS operating systems.
Users can benefit from a 14-day free trial and the option to pay only for the services that they require due to the software being hosted in the cloud.
3. Webex Support
Webex Support by Cisco is a dynamic platform, offering real-time remote support and customer service to businesses and organizations. Users are able to access support via remote desktop control, live chat, or video conferencing. Agents can assist up to five clients at a time and offer support across multiple platforms.
As the software is delivered over the global Cisco Collaboration Cloud on an on-demand basis; there is no need for the installation of physical software or hardware, and services are fully secure and scalable.
4. AnyDesk
Whether you are a large business or a start-up, AnyDesk can provide you with powerful remote assistance software to support your continued success. With seamless cross-compatibility across multiple operating systems, fast download, and automated rollout to multiple computers, AnyDesk is extremely user-friendly. Fast and lag-free connections ensure that your customers are never left waiting for your support.
5. Splashtop
A leader in on-demand remote support software, Splashtop is good value for money and highly secure. This tool is a great alternative for some of the more expensive remote access tools on the market. It is trusted by over 200,000 businesses and 30 million end-users worldwide, this includes government agencies, law enforcement organizations, and large banks.
Splashtop offers flexible monthly subscriptions to ensure that you are only paying for the services that you are using.
6. ConnectWise Control
ConnectWise Control (previously ScreenConnect) offers a market-leading remote support solution. ConnectWise Control offers three different solutions: ConnectWise Control Access, ConnectWise Control Support, and ConnectWise Control Premium; these are tailored to the needs of clients ranging from individuals to Managed Service Providers (MSPs). This software delivers world-class security out-of-the-box, role-based security architecture, customization, and configurability, with hundreds of extensions and integrations.
7. Atera RMM
Atera delivers a cloud-based all-in-one remote monitoring solution designed for IT Professionals and MSPs. With a 30-day free trial, you can try out all of their features before you invest. If you are happy with the software, Atera offers a transparent, technician-based price plan that includes unlimited servers and workstations. Features of Atera include RMM, Professional Services Automation (PSA), patch management, remote access and support, third party integrations, reporting, and analytics.
8. HelpDesk by RemotePC
As a web-based, high-performance remote management tool, HelpDesk by RemotePC lets you connect securely to any device without the need for additional software. HelpDesk offers users plenty of features including industry-standard security measures (TLS v 1.2 and AES 256-bit encryption), video or text-based chat, the option to view multiple monitors, logs, and reporting, and cross-platform access.
9. BeyondTrust Remote Support
BeyondTrust Remote Support (previously Bomgar Remote Support) is ideal for businesses and organizations that are looking for a remote support solution with additional security features. This remote support tool allows users to granularly manage users, roles, and session permission settings, ensuring that the right level of access is maintained. All session activity is logged to provide a comprehensive audit trail. It can integrate with CRM, ITSM, SIEM, and password tools and can be scaled to meet the changing needs of your business.
10. NinjaRMM
NinjaRMM, a powerful RMM software, was founded by industry experts in 2013. This RMM tool is trusted by over 6000 customers worldwide and was rated number 1 across 8 categories by G2 Crowd; this rating included ease of setup, ease of use, and quality of support. NinjaRMM provides an intuitive and efficient platform with easily accessible features including multi-platform endpoint management, powerful patch management, IT automation, robust monitoring and alerting, fast and secure remote access, robust endpoint protection, and integrated cloud backup.
How can Atlantic.Net help?
As a provider of managed services and professional services, Atlantic.Net engineers use remote management tools almost every day. As we own the network our teams can remote desktop using RDP tools, we also use a proprietary management tool for our cloud systems. Each Atlantic.Net cloud VPS has remote access built into the build, and you can gain console access using VNC Server that is built directly into cloud.atlantic.net.
If you prefer to manage your server directly you can RDP or SSH directly to your server instance, or you can choose one of the applications mentioned in our Top 10. These are all compatible with Atlantic.Net customer servers, and to connect your instance you would typically just need to install the relevant agent, which can be downloaded and configured over the internet.
To find out more about the solutions that we offer, contact our sales team today!
